Privacy Policy
Last updated, 3rd July 2026.
This Privacy Policy explains how KCS Productions collects, uses, stores and protects personal information when you visit our website, contact us, subscribe to updates, make an enquiry, book a service or work with us.
KCS Productions provides live music, piano and vocal performance, creative production services, event entertainment, lessons and related media services.
For the purposes of this policy, “KCS Productions”, “we”, “us” and “our” means:
KCS Productions
Website: www.kcs-productions.com
Email: karen@kcs-productions.com
Address: 124 Finchley Rd, London NW3 5JS
1. Information we may collect
We may collect personal information that you provide to us, including:
Your name
Your email address
Your telephone number
Your postal address or event address, where relevant
Details about your enquiry, booking, lesson, event, venue or production project
Payment, invoice and transaction information
Messages, emails or other communications between you and us
Marketing preferences, where you choose to subscribe to updates
Technical information about your use of the website, such as device, browser and analytics data
We only collect information that is relevant to your enquiry, booking, website use or relationship with us.
2. How we collect information
We may collect information when you:
Use our website
Submit a contact form
Email, call or message us
Make an enquiry about performances, lessons, events, Club 88 or production services
Book or attend an event
Subscribe to news, updates or mailing lists
Interact with us on social media
Use website features such as embedded videos, forms or cookie preferences
3. How we use your information
We may use your personal information to:
Respond to enquiries
Provide quotations and booking information
Arrange performances, lessons, events, productions or consultations
Manage client, venue, student or creative project relationships
Issue invoices, receipts and payment records
Deliver services you have requested
Send updates where you have subscribed or where we are legally permitted to do so
Improve our website, services and communications
Maintain internal business records
Comply with legal, tax and accounting obligations
Protect our legal rights, business interests and website security
4. Lawful basis for using your information
We use personal information only where we have a lawful basis to do so. This may include:
Contract — where we need information to provide a service, respond to a booking request or take steps before entering into an agreement.
Legitimate interests — where we use information to operate, improve and promote our business, respond to enquiries, maintain records and manage relationships.
Consent — where you have actively agreed to receive marketing updates or allowed non-essential cookies.
Legal obligation — where we need to keep records for tax, accounting, legal or regulatory reasons.
5. Marketing and updates
If you choose to subscribe to updates, we may contact you about KCS Productions, Karen Anne, Club 88, events, productions, lessons, performances or related services.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
We do not sell personal information to third parties.
6. Who we may share information with
We may share information with trusted third parties where necessary, including:
Website and hosting providers
Email and communication platforms
Payment processors and banks
Accountants, bookkeepers or professional advisers
Venues, event partners or subcontractors, where required to deliver a service
IT, security or website support providers
Legal, regulatory or tax authorities, where required by law
We only share information where necessary and appropriate.
7. Where information is stored
Your information may be stored using secure business systems, website platforms, email providers, payment systems or cloud-based services.
Some providers may process or store information outside the UK. Where this happens, we aim to use providers that apply appropriate safeguards.
8. How long we keep information
We keep personal information only for as long as needed.
General enquiries may be kept for up to 24 months.
Booking, invoice and payment records may be kept for up to 6 years for tax and accounting purposes.
Event, lesson and production records may be kept for as long as reasonably needed to manage the service, follow-up, rights or business records.
Marketing preferences may be kept until you unsubscribe or ask us to remove them.
Website analytics data may be kept according to the settings of the relevant provider.
Where information is no longer needed, we will delete it or anonymise it where appropriate.
9. Children and young people
Our website is intended for general audiences. Where lessons, performances or creative services involve children or young people, we may need to communicate with a parent, guardian, school, organisation or responsible adult.
Children should not submit personal information through the website without permission from a parent or guardian.
10. Your rights
Under data protection law, you may have rights to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask for your information to be transferred, where applicable
Complain to the Information Commissioner’s Office
To exercise your rights, contact:
You can also contact the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
11. Website links
Our website may include links to third-party websites, ticketing services, booking platforms, video platforms, social media pages or venue websites.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing information.
12. Cookies
Our website may use cookies and similar technologies. For more information, please see our Cookies Policy.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.